Shipping policy

We ship all orders from Orlando, Florida.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
For pre-ordered items, processing will begin within 1–2 business days after the item arrives in stock.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Address

Please carefully review and ensure that your shipping address is accurate before submitting your order. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided at checkout.

Damaged Items

All shipped orders are fully insured, so there’s no additional cost if your order needs to be resent due to loss or damage.

We thoroughly inspect all merchandise prior to packing and shipping. However, if your item arrives damaged, please contact us within 72 hours of delivery.

Email us at contact@drimelo.store with the following:

• Your Order Number
• Photos clearly showing the damage.

Each case will be reviewed individually, and we’ll work with you to resolve the issue as quickly as possible.

If you have any questions or need assistance, feel free to contact us — we're here to help!